Program Assistant - Queens CAC

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Safe Horizon’s Child Advocacy Center plays a critical, front‑line role in responding to child sexual abuse and severe physical abuse by providing a coordinated and collaborative approach to the investigation of such cases, while ensuring that victims receive immediate, effective support. The Program Assistant is the first point of contact for all children and families entering the CAC. The Program Assistant will welcome and orient every child and non‑offending family members to the CAC and immediately link the family to the appropriate CAC service providers.

The Program Assistant plays a critical role in creating an environment that is safe, welcoming and upholds the core values and mission for the CAC.

• Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens, into your work with clients, staff and members of the CAC multidisciplinary team.
• Welcome all visitors and orient them to site/space.
• Actively manage the experience of clients, visitors, partners and staff.
• Collaborate with and link families to members of the multidisciplinary team to ensure that all clients and visitors are responded to efficiently and expeditiously.
• Manage the client reception and child play areas so that they are properly supervised, child‑focused, trauma‑informed, and safe for all clients.
• Engage children in age‑appropriate activities while they wait for services.
• Provide support and assistance to caregivers and children in a client‑centered manner while they wait for services.
• Answer and direct telephone calls, faxes and mail directed to the site’s department.
• Enter data into CMS, the CAC’s case tracking database.
• Perform administrative and clerical office duties including report preparation; administer petty cash, metro cards, Uber and parking garage vouchers; process payment requests.
• Assist the Administrative Coordinator in supervising reception area volunteers.
• Straighten up the playroom, interview/observation rooms and counseling rooms at the end of every day.
• Other program related duties as necessary.
• Interact with CAC visitors, clients, and the multidisciplinary team consisting of child protection specialists, police detectives, pediatricians, prosecutors and Safe Horizon staff.

• High school equivalency or high school diploma.
• Foundation computer skills (e.g., data entry, internet use, email communications).
• Interpersonal work experience in a fast‑paced environment such as human service, customer service or related field a plus.
• Desire to engage with children and families impacted by violence and trauma.

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

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Hiring Range: $23.08 - $25.38 hourly

Full‑time

Hours:

35 hours per week

Full‑time Benefits:
Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

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