Enrollment Specialist

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $44,545 - $ 51,227.00

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system , and create conditions that foster well-being for families and children across New York City.

Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week.

The Voucher Enrollment Unit (VEU) provides child care information, updates and assistance to support provider and program enrollment. The main task of VEU is to issue and enroll child care vouchers to low-income families as well as to enroll, update and maintain providers and programs who are linked to these vouchers. VEU works with CFWB Child Care Eligibility teams to confirm eligibility status of child care cases and Human Resources Administration (HRA) Job Center Staff to enroll providers/programs who are caring for TANF children into the Automated Child Care Information System (ACCIS).

VEU also collaborates with CFBW Special Referral Unit (SRU) who refers clients with child welfare cases to receive child care vouchers.

Responsibilities

Reporting to the Supervisor of the VEU Unit, the Community Associate/Enrollment Specialist, with latitude to independent judgment and decision-making, has the following responsibilities:

• Enroll, update, and maintain providers and programs with TANF and low-income vouchers.
• Update provider and program license, rates, capacity, social security/EIN#.
• Verify provider eligibility with OCFS and/or DOHMH.
• Update enrollment details in the VEU Tracking Log
• Manage Enrollment Portals for submitted vouchers and voucher requests.
• Image enrollment documents to the HRA Viewer, the NYC electronic filing system
• Generate new provider and program number in ACCIS.
• Conduct research in childcare databases including ACCIS, CCATS, CCFS.
• Issue and email/mail low-income childcare vouchers along with enrollment package to families.
• Liaise with Provider Inquiry Unit (PIU), Legally Exempt Provider (LEP) Unit, CFWB Call Center, and other CFWB Operations units to manage parent/provider/program/children enrollment for both TANF and low-income populations.
• Liaise with HRA Job Center Staff to support enrollment of TANF parents, providers, programs, and children.
• Receive emails, phone calls, etc. from Internal CFWB units and external units/agencies such as Mayor's Office , City Council, 311, ACS, HRA to assist with voucher enrollments.