Construction Account Manger

Overview

Gordian is looking for an Account Manager based in the NYC area who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian’s construction data and software. The primary responsibility for Gordian Account Managers is to provide support and training for products and services centered around Job Order Contracting (JOC) for various Clients. JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality.

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assisting in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Read and understand construction plans and specifications, with knowledge in conducting a comprehensive price proposal review as well as creating and reviewing detailed construction line-item proposals
• Train contractors in Gordian software, client procedures and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts; develop positive working relationships with all customers
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Project Managers and Account Managers on day-to-day operational processes including contract renewals, preparing and maintaining schedules to accomplish procurement objectives, troubleshooting, and providing software training to client and contractor staff
• Identify root causes of customer success and failures and drive requirements for process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly
• Provide input on new processes and workflow as needed
• Maintain superior customer service levels, operational excellence and strategic insight
• Collaborate with construction management firms to promote consistency while developing standards and procedures
• Work closely with Finance on billing setup and invoicing
• Participate in budget development and management, revenue forecasting
• Collaborate with Sales and Business Operations to develop annual program usage and benchmark reports
• Monitor and follow through on construction/project activities to ensure work reflects client needs and is executed within the project budget
• Review contractors’ requests for changes and, if appropriate, initiate job order supplementals
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns
• Review contractors’ daily inspection reports, summarize, and report on construction progress weekly to upper management
• Position will be on-site at client offices in Long Island City, NY with the ability to travel 60-70% within the assigned geographic area

• Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
• High-level analytical and problem-solving skills, with the ability to manage several projects simultaneously in development and in the field during construction
• Excellent customer service and communication skills, strong interpersonal and teamwork abilities, flexibility, strategic thinking, problem solving, goal-driven, client-obsessed, ability to deliver results, meet client and corporate…