Data Center Operations Implementation Manager Houston San Francisco; Seattle

Data Center Operations Implementation Manager

Houston;
New York;
San Francisco;
Seattle

We are seeking a Data Center Operations Implementation Manager to own the end-to-end Day 0 to Day 2 transition of Nscale's data centres — spanning construction, fit‑out, and live, steady‑state local operations — across an assigned region and set of sites. Rather than owning construction execution itself, you'll be the connective tissue between Construction, Network Engineering, Compute/Infrastructure Deployment, and local Operations teams — driving a structured, well‑documented transition so every site goes live on schedule and ready to support production workloads.

This is an individual‑contributor role built on strong stakeholder management, cross‑functional influence, and travel to sites during critical transition windows.

What You'll Do

Day 0 to Day 2 Transition Leadership

• Own the end-to‑end Day 0 to Day 2 transition process for each data centre site within your assigned region — spanning construction, fit‑out, and steady‑state operations.
• Define and maintain a standardized transition framework and readiness checklist applied consistently across your assigned sites.
• Track and drive closure of cross‑team action items, dependencies, and blockers standing between construction handover and operational go‑live.
• Identify and elevate risks to go‑live timelines, and drive resolution across the relevant stakeholder groups.

Stakeholder & Cross‑Functional Coordination

• Track progress and status across Construction, Network Engineering, Compute/Infrastructure Deployment, Facility Engineering, SDM, and local site Operations teams throughout the transition window.
• Partner with Construction teams to track handover status, outstanding items, and site readiness milestones.
• Track Network Engineering's buildout, testing, and cutover activities required for a site to go live.
• Track hardware intake, rack‑and‑stack, and deployment scheduling with Compute/Infrastructure Deployment teams to stay aligned with the transition timeline.
• Coordinate with Facility Engineering on site systems and infrastructure readiness ahead of transition.
• Engage with the Service Delivery Management (SDM) team to ensure alignment with customer needs, SLAs, security, and facility performance.
• Take part in regular cross‑functional syncs and stakeholder reviews to stay current on transition status.
• Contribute to a shared sense of ownership and accountability across stakeholder teams, even without formal authority over them.

Local Day Two Operations Readiness

• Partner with local Operations leads to confirm staffing, training, tooling, and support processes are in place before a site transitions to Day 2 ownership.
• Create and validate standard operating procedures (SOPs) and operational processes required for local Operations teams to run the site post‑handover.
• Create the operational site tool bill of materials (BOM) required for local Operations teams to maintain the site post‑handover.
• Verify the spare parts bill of materials (BOM) is complete and in place ahead of Day 2 handover.
• Facilitate structured knowledge transfer and handover documentation from Construction, Network, and Compute teams to local Operations teams.
• Confirm monitoring, ticketing, and ITSM processes are validated and operating before a site is handed to local Operations.
• Act as an escalation point for local Operations teams during the early post‑handover period to smooth the transition.

Reliability, Safety & Compliance

• Define and enforce Day 2 readiness criteria that a site must meet before transitioning to local Operations ownership.
• Facilitate root‑cause analysis for transition delays or gaps surfaced during handover, and drive remediation across teams.
• Ensure health, safety, and…