Creative Operations Manager

Overview

About the Role We are seeking a highly organized and creative operations leader to scale our creative engine orting to the Head of Creative, the Creative Operations Manager will own the end-to-end creative process—ensuring our brand, content, design, video and experiential assets are delivered on time, on brand, and cost-efficiently. This role acts as the bridge between strategy and execution, building the systems, processes and metrics required to enable creative excellence at scale.

• Develop and own creative operations workflows: intake, prioritization, scheduling, asset tracking, approvals and delivery across all channels (digital, social, video, offline, experiential)
• Implement and maintain project-management tools and systems (asset libraries, creative brief templates, version control, cross-team calendars)
• Coordinate across Brand, Product, Marketing, and external agencies/production partners to ensure alignment with business goals, brand standards and regulatory requirements
• Manage resource planning & budgeting for creative (internal team hours + external spend) and monitor efficiency, cost and ROI
• Ensure all creative work is on-brand—visual identity, tone of voice and quality standards
• Facilitate effective feedback loops and approvals with stakeholders (marketing, compliance, legal, product) and the creative team
• Track and report on key creative-ops metrics (time-to-delivery, revision rates, cost per asset, asset reuse, creative backlog) and drive optimisation
• Drive continuous improvement: identify bottlenecks, recommend and implement process enhancements, automate where possible and maintain a creative-ops playbook
• Foster a collaborative, high-performance culture within the creative operations function and help scale as the company grows

• 5 + years' experience in creative operations, production management or creative project management at a consumer brand (ideally DTC or wellness/CPG)
• Proven track record of managing creative teams, agencies or production timelines at scale
• Strong process orientation: ability to design, implement and maintain workflows, systems and tools for creative deliverables
• Excellent communication and stakeholder-management skills—able to translate strategic goals into tactical creative briefs and provide clarity to creative teams
• Comfortable working in a fast-paced growth environment, balancing competing priorities
• Analytical/data mindset: comfortable tracking metrics, identifying inefficiencies and driving improvements
• Collaborative work style with creative sensibility; good understanding of brand design, video production, digital assets and content marketing
• Experience working with production vendors, budgeting and cost control
• Familiarity with tools such as Asana, Trello, Jira, , Adobe Creative Cloud, asset-management systems, digital production workflows
• Bachelor's degree in Marketing, Communications, Design, Business Operations or related field (or equivalent experience)