Amateur Licensing Coordinator

Concord is the world’s leading independent music company. The Company supports more than 125,000 artists and songwriters whose works are licensed, marketed, and performed globally. Concord's growing catalog of 1.3 million songs, compositions, sound recordings, films, plays, and musical is one of the most impactful and culturally relevant collections of creative rights in history.

Concord is headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne, and Miami.

Concord Theatricals is the world’s most significant theatrical agency, comprised of R&H Theatricals, The Musical Company, Tams‑Witmark and Samuel French. Concord Theatricals is the only firm that provides truly comprehensive services to the creators and producers of plays and musical bands under a single banner, including theatrical licensing, music publishing, script publishing, cast recording and first‑class production.

This position deals with a very high volume of customers on a daily basis. It liaises between amateur theatres and educational institutions about Concord Theatricals’ exceptional roster of plays and musical, ensuring that licences are issued and emails are responded to in a timely and accurate manner. The role handles a heavy volume of calls and emails while always providing exceptional customer service to all customers.

• Provide exceptional customer service to all customers via phone and email.
• Process performance applications in a timely fashion.
• Assist other licensing coordinators with day‑to‑day business and special long‑term projects.
• Respond to emails in personal inbox and general inboxes in a timely fashion.
• Promote/sell Concord Theatricals shows to an existing customer base.
• Consult with amateur producers to find the ideal shows to produce.
• Assist customers with general inquiries, rental and supplemental material orders.
• Seek agent/author approval when needed for performance rights or special requests.
• Review license applications and assess restrictions.
• Provide timely follow‑up on all pending requests.
• Aid licensing agents by handling contract change requests occasionally.
• Work with other departments to resolve customer account issues.
• Collaborate with the Licensing Manager(s), Literary Director and Marketing team to implement campaigns around plays and musical for the non‑professional market.
• Handle processing and shipping of production materials with the Publications Department.
• Work with the Compliance Department and reach out to customers to ensure groups operate under contract guidelines as needed.

• Bachelor’s Degree or equivalent combination of education and experience.
• 2-3 years of experience in the professional theatre industry or a related field (preferred).
• Knowledge of theatre professionals, including established and emerging playwrights and leaders in the arts world.
• Working knowledge of the licensing of plays/musicals and/or standard theatre contracts.
• Strong customer service skills with a warm, patient, and engaging demeanor.
• Excellent written and oral communication skills.
• Willingness to work as part of a motivated team and support other team members when needed.
• Ability to effectively communicate within a large team base.
• Ability to maintain a high level of confidentiality.
• Strong ability to multitask, prioritize tasks and work on various tasks daily.
• Ability to adapt to changing processes and policies.
• Self‑motivated to work remotely when needed.
• Advanced knowledge & proficiency in Microsoft Word, Excel, Outlook.
• Experience with Salesforce or comparable CRM is a plus.
• A deep understanding and passion for theatre is a plus.

• Salary Range: $50,000 – $55,000.
• This job is hybrid, requiring a minimum of three days per week on site.

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity are paramount for the creation of music, theater and film that celebrates and empowers all cultures.