Leather Goods Artisan

Overview

Maison Polne, founded in 2016, is a French leather goods brand known for artisanal craftsmanship and timeless designs inspired by nature. As we grow and expand internationally, 2026 marks an exciting chapter with an expert team driving excellence at every organizational level. Our brand elevates both handbag and jewelry collections, supported by 800 artisans in Ubrique, Spain. Be part of the Polne story in our flagship store and help deliver an unforgettable customer journey in a passionate team dedicated to exceptional experiences.

About The Role

Polne boutiques immerse clients in a unique universe, welcoming a high-end, international clientele. As a Leather Goods Artisan, you bring the Maisons craftsmanship to life within our flagship store. This role combines hands-on artisanal work with a client-facing mindset, including leather repairs, restorations, product animations, and personalization services, while partnering with the sales team to ensure a seamless, elevated customer journey that reflects Polnes standards.

• Client Experience & Live Craft Execution:
  Welcome clients with courtesy and professionalism, embodying the values and standards of Maison Polne.
• Create and personalize leather goods in real time within a high-traffic flagship environment, maintaining focus, composure, and exceptional craftsmanship while engaging with clients.
• Explain key leathercraft steps in clear, client-friendly language, including shaping and thermoforming, dyeing, stamping or marking, stitching, and finishing.
• Guide clients through available personalization options, expected timelines, and the final result to keep them informed and engaged throughout the process.
• Maintain a smooth and professional rhythm, balancing technical execution with client interaction without compromising quality or precision.

• Leather Repair, Care & Restoration:
  Diagnose and perform leather goods repairs in line with Polne quality standards, including stitching repairs, edge dyeing, and finishing.
• Restore and maintain products to extend their lifespan while preserving their original aesthetic and craftsmanship.
• Maintain accurate repair documentation, follow-ups, and reporting within internal systems.
• Act as a key link with internal workshops by escalating recurring issues and contributing to continuous improvement of Polne leather goods.

• Leather Accessory Making & Personalization:
  Handcraft leather accessories entirely by hand, from start to finish, using techniques such as thermoforming, dyeing, stamping, stitching, and finishing.
• Perform in-store personalization services with consistent luxury-level finishes that meet Maison standards.
• Support product animations and craftsmanship storytelling that enrich the in-store experience.

• Sales Collaboration & Expectation Management:
  Collaborate closely with the Sales team to ensure smooth handoffs, clear timing, and aligned client communication.
• Set clear and realistic expectations regarding what can be delivered in-store within the scope of animations and personalization services.
• Contribute to a seamless and elevated client journey by reinforcing Polnes service standards at every touchpoint.

• Continuous Learning & Craft Development:
  Stay informed on leathercraft techniques, materials, and industry best practices.
• Participate in internal training sessions, including workshops in Ubrique, Spain, to refine skills and deepen craftsmanship expertise.

• Proven experience in a luxury Maison, leather workshop, or comparable artisanal environment.
• Strong command of leather working techniques relevant to repair, restoration, and small leather goods making, including stitching, edge work, finishing, stamping, and thermoforming.
• Comfortable working in a highly client-facing role, with the ability to engage, explain, and perform craftsmanship live in store.
• Exceptional attention to detail with a strong quality mindset, even under observation.
• Professional working proficiency in English;
  Spanish is a plus.
• Energetic, approachable, and team-oriented, with natural relational ease and strong communication skills.

• Competitive salary range wage: $50,000 -…