Senior Account Manager

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group
, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: New York, United States

You’ll be the essential connective tissue between our clients and creative teams, ensuring both exceptional service and outstanding work that drives business results in partnership with a Senior Project Manager. Orchestrating fast‑turnaround campaigns, always‑on content, and creator‑led projects across Tik Tok, Instagram, You Tube Shorts, and emerging platforms. Working at the intersection of client needs, strategic objectives, and creative execution, you’ll translate business challenges into inspiring briefs that unlock our team’s best thinking.

You’ll keep complex, multi‑stream social projects moving smoothly from brief to publish, partnering closely with creatives, content creators, social media managers, and the client’s brand teams. We’re looking for someone who can nurture trusted client relationships while maintaining an unwavering commitment to quality and efficiency, finding opportunities to elevate our work while meeting deadlines and budgets. Success means satisfied clients who see tangible business impact from our partnership, delivered through streamlined processes that maximise creative potential.

• Manage day‑to‑day client relationships, serving as the primary point of contact for project discussions and delivery for cross‑functional stakeholders (brand managers, internal teams, senior leadership) in partnership with the Senior Project Manager.
• Collaborate on the development of project plans and timelines that ensure seamless execution across multiple work streams.
• Spearhead the briefing process, translating client objectives into clear creative direction and transforming client feedback into actionable guidance for creative teams.
• Collaborate with strategy, creative, and production teams to deliver integrated solutions on time and on budget.
• Manage resource allocation and work intake; balance competing priorities across seven brands and elevate resourcing needs.
• Transform client feedback into actionable guidance for creative teams.
• Shape ongoing account plans that identify opportunities to strengthen and expand our partnership.
• Stay ahead of client business challenges to proactively suggest solutions.
• Deliver regular status updates and reports that demonstrate progress and results.
• Build and maintain strong internal relationships across the client’s teams.
• Drive continuous improvement in how we serve the client.
• Ensure all content complies with brand guidelines, legal/regulatory standards, and platform policies.

• A proven track record in account management, with experience handling prestigious consumer brands.
• Demonstrated experience leading multi‑brand or multi‑product social programs (Tik Tok, Instagram, You Tube, and emerging channels, preferably in CPG, food & beverage, or retail) in a fast‑paced environment.
• Strategic thinking that connects client business objectives to creative solutions.
• Proven ability to manage complex projects from brief to delivery.
• Expertise in translating client feedback into constructive direction for creative teams.
• Experience in food and beverage, retail, or consumer packaged goods a plus.
• A talent for building relationships at all levels within client organisations.
• The ability to balance client service excellence with agency priorities.
• Strong organisational and project management skills, ability to multitask and manage multiple deadlines simultaneously. Must be able to…