VP Digital Experience and Creative Services

Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing.

Content & Creative Services (CCS) is responsible for creating compelling communications that support our strategic plan and our three lines of business. Using traditional and digital media, CCS gives voice to our work by broadcasting key messages, developing curricula, sharing information, and helping business partners drive engagement with the products, programs, services, and careers offered by the Church Pension Group (CPG).

This role will report to the SVP of CCS and provide strategic leadership and operational oversight of CPG's digital experience and creative services functions, delivering strategic direction and oversight of all digital assets across the organization to ensure a consistent and engaging experience, with direct accountability for brand standards, design quality, and user experience across all channels.

This role requires a leader with a strong foundation in creative design and digital experience, bringing design judgment, visual fluency, and user‑centered thinking to both strategy and execution. You will manage the creative functions and web experience teams, which encompass creative services, visual design, multimedia, web strategy, user experience, and platforms.

• Interact with senior management, clients, and others on all matters related to web and online service delivery strategy and how those translate into workable solutions for clients
• Work with business unit and corporate unit executives to develop web and online service delivery strategy and roadmaps that reflect client needs, organizational priorities, and design best practices
• Serve as "voice of the audience" and SME in all discussions of web strategy for cpg.org, the intranet, and self‑service applications, advocating for clarity, usability, accessibility, and cohesion across the digital ecosystem
• Serve as subject matter expert in design, usability, and accessibility of our websites, service portals, and various web‑based applications, and provide creative direction, critique, and final quality oversight for digital and visual work, ensuring consistent brand and user experiences
• Own, maintain, and enforce CPG brand and graphic standards across all organization communications, ensuring consistent execution of visual identity, tone, and design quality across digital, print, multimedia, and experiential channels
• Creative Services
  • Communications design for documents, publications, conferences, online ads, signage (print and digital), promotional and gift items. Branding and creative for web, intranet, Power Points, emails, and online learning – providing hands‑on creative leadership, design guidance, and governance to ensure a high standard of craft and consistency.
• Digital and Multimedia Design
  • User interface, user experience, and multimedia designs and standards for websites and web‑based applications across all lines of business, with a strong emphasis on intuitive navigation, visual clarity, and engaging user experiences
  • Lead visual storytelling initiatives that build understanding and connection, including video production, event and individual photography, and multimedia content.
  • Oversee and govern the CPG photo and media library, establishing standards, workflows, and usage guidelines to ensure accessibility, quality, and brand alignment.
  • Provides strategic direction and oversight across all digital assets to ensure a consistent and engaging experience
• Business owner and/or key stakeholder for various client and employee online services – websites, self‑service portals, intranet, microsites, and associated services (e.g., email, sign‑in), including ownership of CXi scores for online services and experiences
• Oversee publishing governance for website and intranet content…