Digital Producer, Norton Lifetime Learning

W. W. Norton & Company is seeking an organized, motivated, and methodical Digital Producer to join the Digital Publishing, Production, and Design group, reporting to the Associate Director of Digital Production. The Digital Production team creates Norton’s ebooks and media for several editorial departments, including Norton Lifetime Learning, the publishing group dedicated to empowering adult learners to build skills, advance their careers, and pursue interests beyond traditional degree programs.

This position focuses on Norton Mental Health Media and other continuing education projects originating in Norton Lifetime Learning.

Digital Producers work cross‑functionally to oversee digital projects from conception through publication and to manage the assets and dependencies used in Norton’s digital teaching and learning tools. Norton is a highly collaborative company: while assignments are completed independently, success requires daily coordination with print production, media/editorial, manuscript, design, metadata, distribution, and ecommerce teams. Strong technical acumen, project management skills, and transparent communication—particularly in fully remote settings—are essential.

• Represent Digital Production responsibilities, specifications, workflows, and questions at project planning, kickoff, and status meetings
• Consult with editorial and media colleagues to understand project goals and communicate digital production strategies, trade‑offs, and constraints
• Maintain a production tracker for all assigned projects, including Norton Illumine ebooks, EPUBs, videos, and downloadable learning materials (Power Points and PDFs)
• Create and manage schedules for all production dependencies, ensuring dates are realistic, attainable, and clearly communicated
• Communicate regularly with editorial and production colleagues to resolve blockers and ensure timely delivery of materials
• Route projects through planned production workflows, coordinating with vendors, editorial, and design through multiple QA rounds

• Produce videos, including AWS hosting setup, processing and optimization, editorial revisions, thumbnails, closed captions, audio descriptions, corrections, and final delivery; manage outsourced video production as needed
• Manage production of continuing education learning materials, including assessments, PowerPoint presentations, and downloadable documents (study guides, worksheets, exercises)
• Manage production of Norton Illumine ebooks for Norton Mental Health Media and EPUBs for Norton Professional Books
• Set up and manage project work spaces for Norton Illumine ebook and EPUB development in content management systems (Git Lab)
• Set up and manage work spaces for interactive digital assets on AWS, Git Lab, and Norton Testmaker
• Prepare files for ebook development by converting source formats; cleaning JSON and HTML; optimizing images; writing metadata; applying semantic tagging for styling and accessibility; and committing changes to Git Lab
• Manage production and integration of interactive activities, animations, and "Check Your Understanding" content
• Manage creation and correction of alt text and detailed visual descriptions
• Provide instructions and files to outsourced vendors and freelancers, respond to production questions, and ensure on‑time delivery

• Deliver finalized Norton Mental Health Media assets and learning materials for posting to continuing education platforms and learning management systems
• Coordinate with Metadata & Distribution to distribute EPUBs to third‑party retail channels
• Coordinate with Product Operations to ensure accurate setup and delivery of digital products via the Norton website
• Package, clean up, and archive project files upon completion
• Implement post‑publication errata and distribute corrected files to published, retailer, and archival channels
• Coordinate with Customer Experience to triage and resolve digital content‑related defects when needed
• Provide feedback to the Product Manager for Digital Publishing Solutions to improve digital production tools and workflows

Required Qualifications

• 1‑…