GSelector & Selector Support Specialist

iHeart Media

The audio revolution is here - and iHeart is leading it! iHeart

Media, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;
• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeart
  
  Radio Music Festival, the iHeart
  
  Radio Music Awards, the iHeart
  
  Country Festival, iHeart
  
  Radio Fiesta Latina and the iHeart
  
  Radio Jingle Ball Tour;
• iHeart
  
  Radio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• We have the only complete audio ad technology stack in the industry for all forms of audio from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeart

Media!

At iHeart

Media we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

• We are looking for people with experience as a Program Director or Music Director in a Radio or TV Programming environment. You will be an expert in GSelector, Selector, and other music scheduling programs. You have a passion for creating expertly curated music logs across all formats. Knowledge of Zetta or Nex Gen is a plus.
• You're empathetic to users and can easily put yourself in their shoes.
• You are technically adept and able to quickly learn new products, tools, and technologies.
• You have strong prioritization skills. You understand the pressures of working in live radio and television and know what to do when the off-air call comes in.
• You are motivated, goal-oriented, flexible, and able to work both independently and collaboratively while meeting deadlines.
• You have an inquisitive mindset and strong attention to detail. Ideally, you possess well-developed troubleshooting and investigative skills. You can simplify and deconstruct customer-reported issues into their component parts and evaluate them systematically.
• Professional fluency in Spanish is required. The ability to communicate effectively in both Spanish and English is essential.
• This role may require evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs.

• Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.
• Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues. Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.
• Par…