Senior Manager, Product Design

• Lead Partner Experiences in the Global Payment Network
• Combine product design craft expertise, influence, and strategic thinking with customer and business understanding
• Co-create innovative solutions to complex problems
• Drive product strategy and contribute to a high-performing design team culture
• Apply interaction, visual, and service design expertise
• Help oversee and optimize appropriate tools, platforms, frameworks, and design systems
• Develop artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
• Lead, mentor, and consult with designers to mature the design discipline and build team culture
• Shape product direction and outcomes using content design expertise, user insights, and business understanding
• Drive alignment across product, technology, and business partners
• Advocate for human-centered methodologies using data, research insights, and design expertise
• Manage and shape the design portfolio based on products, processes, customers, competitors, and market trends
• Own problem-solving approaches and balance competing priorities
• Engage cross-organizational expertise to advance workstream projects
• Present work across organizational levels and job functions to influence stakeholders and achieve results
• Oversee end-to-end creative production, including motion, 3D, and digital content ecosystems
• Build scalable systems delivering consistent, high-quality creative results

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• Strong portfolio demonstrating leadership, process, results, and impact
• Preferred:
  At least 8 years of experience in a Product Design role
• Preferred:
  At least 8 years of experience in design and prototyping tools such as Figma
• Preferred:
  Experience working with and contributing to an established design system
• Preferred:
  Experience collaborating with product, tech, and business leaders
• Preferred:
  Experience leading design projects or teams
• Preferred:
  Experience working in heavily regulated, data-heavy problem spaces
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in Product Design, including interaction, visual, and service design, while effectively leading and mentoring design teams. Proficient in utilizing design and prototyping tools like Figma to create high-quality artifacts and drive product strategy.

• Product Design Leadership
• Figma Proficiency
• Design System Contribution
• Human-Centered Methodologies
• Cross-Organizational Collaboration

• Product Design
• Interaction Design
• Visual Design
• Service Design
• Prototyping
• Design Strategy
• User Insights
• Content Design
• Creative Production
• Design Portfolio Management

• Mentoring
• Influencing Stakeholders
• Problem-Solving
• Team Culture Building
• Strategic Thinking

• Human-Centered Design
• Data-Heavy Problem Spaces
• Market Trends
• Customer Understanding
• Business Understanding

• Figma
• Design Systems
• Prototyping Tools
• Creative Production Tools
• Digital Content Ecosystems