Customer Account Specialist; Manufacturing

Customer Account Specialist (Manufacturing)

Base pay range: $25.00/yr – $27.00/yr

Seniority level: Associate

Employment type: Full-time

Job function: Manufacturing, Customer Service, and Supply Chain

Industries: Manufacturing and Food and Beverage Manufacturing

Why should you apply?

• Great pay

Responsibilities:

• Cross-check invoices with purchase orders and delivery receipts.
• Ensure pricing accuracy: confirm unit prices, discounts, taxes, and totals match agreed terms.
• Prepare bills of lading.
• Keep records of customer interactions, process customer accounts, and file documents.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
• Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
• Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
• Acknowledge and resolve customer complaints.
• Process purchase orders in accordance with company policies and timelines.
• Validate bills of lading to ensure proper shipment documentation.
• Coordinate with the traffic department to confirm logistics and resolve transportation issues.
• Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
• Maintain organized and up-to-date customer files and order records.

Qualifications:

• High School Diploma.
• 2+ years of experience in billing, order management, or account support—ideally in food manufacturing or logistics.
• Exceptional attention to detail, especially with financial and shipping documents.
• Strong organizational and communication skills.
• Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
• Ability to thrive in a fast‑paced, cross‑functional team environment.
• Strong leadership qualities.

Ajulia Executive Search is a confidential search firm specializing in manufacturing, finance, IT, legal and pharmaceutical positions. This direct‑hire role includes competitive compensation and a full comprehensive benefits package.