Facilitator - PT

Posted Wednesday, August 13, 2025 at 4:00 AM

Program:
Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467

HELP USA is seeking a part‑time Facilitator to support the implementation of the Homelessness Prevention Accelerator at our Homebase sites in the Bronx. As part of this initiative, the Facilitator will serve as the first point of contact for clients engaging with the new digital screening and appointment queueing systems.

The Facilitator will provide hands‑on assistance to clients as they navigate the digital screening, walk‑in, and appointment check‑in process, and basic troubleshooting to ensure a seamless client experience. This role is essential in bridging the digital divide for clients who may have limited technical literacy or face barriers accessing services. The Facilitator will work under the direction of the Project Coordinator and collaborate closely with Homebase program staff.

• Greet as they arrive at the Homebase site, guiding them through the digital screening and appointment queueing process.
• by‑step support using kiosks or web interfaces to complete program forms, check appointment status, and upload documents.
• Provide individualized assistance to clients who face difficulties using digital tools due to language barriers, disability, or unfamiliarity with technology.
• Answer triage concerns or issues to the appropriate staff as needed.
• Ensure clients successfully complete the required digital steps for screening and appointments.
• Troubleshoot common user errors and escalates system or equipment issues to the Project Coordinator or IT staff as appropriate.
• Maintain a welcoming and organized digital intake area within the Homebase office.
• Monitor client flow and alert staff to bottlenecks, appointment delays, or technological malfunctions.
• Participate in periodic check‑ins with the Project Coordinator to review client trends, system performance, and workflow adjustments.

• High School Diploma or equivalent required.
• Experience working or volunteering in a social service, customer service, or community‑based setting preferred.
• Comfortable using tablets, kiosks, or web‑based applications and assisting others with technology.
• Strong interpersonal and communication skills; able to engage respectfully with individuals from diverse backgrounds.
• Patient, empathetic, and client‑centered with a professional and solutions‑focused approach.
• Bilingual (especially Spanish/English) is required.

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non‑profit homeless services providers and low‑income housing developers serving at‑risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1,400 employees working in nearly 60 programs, we have helped,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.