Tour Guide; Portuguese & Spanish-speaking

Overview

Tour Guide

#parttime

Job Title:
Tour Guide

Reports To: The Tour Guide will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The SPS team has immediate openings for Tour Guides to come join our team at “Top of the Rock!”.
Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team!

You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience.

We are seeking outgoing, high energy, and service driven people to come be part of our team!

Typical

Work Schedule:

7:00AM-4:00PM and 4:00PM-11:00PM/12:00AM

• Greet, guide and register visitors
• Must be able to communicate in a clear and concise tone of voice
• Must be punctual and comfortable leading groups of 10-25 people
• Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark
• Field all questions from guests regarding the Observation Deck and New York City
• Must actively increase their knowledge and awareness of the site

• Must be able to speak Portuguese and Spanish, and other languages is an advantage.
• Experience in art, architecture, history and art history is highly preferred
• Must feel comfortable in operating wireless tour equipment
• Outgoing, enthusiastic personality and genuine interest in providing optimal guest service
• Ability to understand and communicate in English, both verbally and in writing
• Must enjoy working with the public
• Cooperative, team player mentality
• Shifts:
  
  Must have open availability including early mornings, late nights, weekends and holidays
• Must be willing to work as necessary in changing climate conditions
• Maintain a positive attitude in the work environment

• Indoor/Outdoor position
• Walking and standing required for the majority of the workday
• MUST be flexible to work a variety of shifts including morning, evenings, weekends

None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

This posting is for an existing vacancy.

$20 - $21 USD

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different offer.

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge…