Concierge-HELENA West

Since 1915, The Durst Organization has been a family‑run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency.

The Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Responsibilities include greeting residents and guests, maintaining a clean and organized lobby, handling deliveries and packages, accepting service requests, managing emergencies, monitoring visitor parking, and addressing resident complaints.

• Thursday – Saturday: 7:00 am – 3:30 pm
• Sunday: 12:00 pm – 8:30 pm
• Monday: 3:00 pm – 11:30 pm
• Tuesday and Wednesday: OFF

$22.39 – $29.77 per hour.

• Maintain excellent customer service relationships by adhering to Durst Residential Customer Service standards.
• Adhere to all Durst Residential Standard Operating Procedures.
• Screen all guests to ensure authorized entry into resident apartments.
• Keep lobby, entryways, and front desk clean and organized.
• Answer calls, provide information, forward calls, and take messages when necessary.
• Inspect building entrance, lobby, and community amenity areas for trash, cleanliness, and lighting; take appropriate action and notify a manager if needed.
• Perform daily package audits, distribute packages, and assist residents with deliveries.
• Issue keys to residents or associates per approved SOPs.
• Receive and distribute dry cleaning and other deliveries to residents as required.
• Monitor access controls and CCTV for suspicious activity; handle accordingly.
• Handle tenant inquiries, issues, and incidents; document and communicate them, including but not limited to: noise complaints, smoking, and arriving guests/vendors/deliveries.
• Ensure all vendors and contractors report to the lobby desk, announce arrival, and receive appropriate logging and escorting.
• Track, document, and report elevator incidents/entrapments; monitor elevators regularly and communicate out‑of‑service status immediately.
• Manage emergency response during fire/non‑fire emergencies and/or active shooter events; call 911, assist first responders, monitor FCC and all fire protection systems, and activate the Emergency Response Team.

• High school diploma or equivalency preferred; must read and write English effectively.
• 1–2 years of customer service, residential concierge, or related experience preferred.
• Ability to work any of the seven days of the week, 52 weeks of the year; must work scheduled hours consistently and be available for overtime when requested.

• 32BJ CPR/AED/Basic First Aid course (8‑hour course); provide certificate.
• F‑53 Certificate of Fitness (Emergency One‑Way Voice Announcement Personnel).

• FDNY certifications: F‑85 Fire Safety Director (with Active Shooter and Medical Emergency Preparedness) or F‑89 Fire Life and Safety Director; Z‑50 Fire Safety Director FDNY Written Exam; Z‑89 Non‑fire Emergency FDNY Written Exam; S‑12 Citywide Sprinkler Systems; S‑13 Citywide Standpipe Systems; S‑14 Citywide Standpipe Multi‑zone Systems.
• Knowledge and operational experience of Fire Command Centers and Fire Protection Systems.
• CPR/AED and Basic First Aid certificates (renew every 2 years).
• 32BJ Fire Life and Safety Director for Commercial Buildings Course.

Employees must stand, walk, use hands, reach, balance, stoop, crouch, bend, talk, and hear. Lifting up to 30 lbs. Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.

Equal Opportunity Employer and affirmative action employer for protected veterans and individuals with disabilities. The Durst Organization is an equal‑opportunity employer for all applicants and provides opportunities without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, genetic information, disability, or protected veteran status. All qualified applicants will receive consideration for employment in accordance with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973.