Customer Service Representative

Position Summary

The Customer Service Representative manages client accounts and supports both supply chain and commercial teams, based at our West Nyack, NY facility.

• Develop, issue, and have weekly communication with clients utilizing open order reports
• Process and manage customer orders from order entry, raw material procurement, planning/production, quality status, and lastly shipment
• Verify order accuracy, pricing, lead time and coordinate any necessary changes with clients directly
• Provide exceptional customer service and support to ensure customer satisfaction
• Partner with Project Management team following product development to ensure successful transition to replenishment order
• Work with various internal departments confirming proper communication, time mgt, documentation, product scheduling, troubleshoot issues & finalize orders.
• Manage customer complaint flow from entry, return, rework, and shipment
• Other duties as assigned.

• Bachelor’s degree preferred in Business Administration, Supply Chain Management, or a related field
• 3+ years of experience in manufacturing, ideally within the cosmetics industry
• Proficiency in Microsoft Office; SAP experience preferred
• Strong organizational and follow-through skills
• Ability to multitask and prioritize effectively
• Excellent customer service and maintenance skills
• Effective time management abilities
• Outstanding interpersonal communication with both internal teams and external customers
• Team-oriented with a commitment to company values

Health Insurance: Comprehensive medical, dental, and vision coverage

Retirement Plans: 401(k) plan, often with company matching

Life Insurance: Coverage for employees in the event of death or disability

Paid Time Off (PTO): Vacation days, sick leave, and personal days

Holidays: Paid company holidays and floating holidays

Professional Development: Training programs and opportunities for career advancement

Company Events: Team-building activities, social events, and company outings

Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.

Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.