Account Support Representative

Now Hiring:
Account Support Representative - In-Office | East Aurora, NY

Join a high-performing team supporting one of the nation's largest federal contracts. We're looking for an Account Support Representative who excels at communication, problem-solving, and helping customers find successful resolutions. This is a direct-hire, in-office position- candidates must live within commuting distance of East Aurora, NY to be considered.

• $17.20-$17.75 per hour
• Average $3,000/month in commission potential

• Monday-Thursday: 8:00 AM-5:00 PM
• Friday: 8:00 AM-4:30 PM

• Monday-Thursday: 8:00 AM-9:00 PM
• Friday: 8:00 AM-7:00 PM
• Must work two evenings until 9:00 PM weekly
• Choose your 8-hour shift within these ranges

• Manage inbound and outbound calls to support customers and resolve account matters
• Perform skip tracing to verify contact details and employment information
• Negotiate payment solutions and set up repayment plans
• Review accounts, schedule follow-up calls, and maintain accurate documentation
• Follow scripts, compliance guidelines, and federal/state regulations
• Partner with supervisors and team members to ensure excellent customer experiences

You'll enjoy a stable, supportive environment with comprehensive benefits: health, dental, and vision insurance, paid time off, paid holidays, paid training, 401(k) with match, life and disability coverage, referral bonuses, EAP access, and a flexible post-training schedule.

• High school diploma or GED
• At least 1 year of customer service or collections experience
• Strong verbal communication and problem-solving skills
• Proficiency in Microsoft Office and general computer use
• Ability to stay organized and work with accuracy
• Bilingual abilities are a plus

Click Apply Now to join this in-office team in East Aurora, NY!

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

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