Call Center Specialist

Community Healthcare Network is seeking a Full-Time
Call Center Specialist who will be responsible for clear communication with callers and provide assistance that produces customer satisfaction.

• Answers all incoming telephone calls in a professional manner at all times.
• Ensures that all calls are handled in an expedited, efficient, accurate and courteous manner.
• Uses professional language and grammar, avoiding slang and lingo.
• Maintains an upbeat tone of voice when responding to customers throughout the entire call.
• Schedules appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Provides basic information regarding CHN Health Centers, directions and all available services.
• Assesses, troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
• Confirms the purpose of the call, paraphrases and asks pertinent questions to ensure they are addressing the concern.
• Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
• Performs other related duties as assigned.

• High School diploma or equivalent.
• Minimum two (2) years of related healthcare experience.
• Bilingual Spanish is preferred.

Entry level

Full-time

Other

Queens, NY $60,480.00-$96,720.00 2 days ago

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