Customer Support Specialist

Hiring Now:
Customer Support Specialist - On-Site Role in East Aurora, NY

Looking for a stable, long-term career supporting a major federal contract? We're seeking a Client Account Coordinator to join a fast-growing team in East Aurora, NY
. This is a direct-hire role with strong earning potential and excellent benefits.

This is an in‑office position. Candidates must live within commuting distance.

• $17.20-$17.75 per hour
• Monthly bonus opportunities averaging $3,000+

• Mon‑Thu: 8:00 AM–5:00 PM
• Fri: 8:00 AM–4:30 PM

• Mon‑Thu: 8:00 AM–9:00 PM
• Fri: 8:00 AM–7:00 PM
• Must work two evenings until 9 PM each week
• Select your 8‑hour shift within these windows

• Manage inbound and outbound customer calls to resolve account issues
• Use skip‑tracing tools to verify addresses, employers, and contact information
• Negotiate payment arrangements and offer compliant resolution options
• Document all interactions accurately and follow established procedures
• Adhere to federal and state guidelines and follow provided scripts
• Work closely with team members and leadership to maintain service standards

This team‑centered workplace offers competitive benefits including medical, dental, and vision insurance, paid training, paid holidays, PTO, a 401(k) with match, referral bonuses, disability and life insurance, and access to an employee assistance program. Stable hours, a long‑term federal contract, and strong bonus potential make this a standout opportunity.

• High school diploma or GED
• Minimum 1 year of customer service or collections experience
• Solid computer skills and proficiency in Microsoft Office
• Excellent communication, organization, and problem‑solving abilities
• Ability to work independently in a structured environment
• Bilingual abilities are a plus

Ready to grow your career with a reliable employer and a high‑performing team?

Click Apply Now to be considered for this in‑office position in East Aurora, NY.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

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About Staffmark:
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non‑merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E‑Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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