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Inbound Sales Specialist

Job in New York, New York County, New York, 10261, USA
Listing for: URBAN FURNISHED
Full Time position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 70000 - 80000 USD Yearly USD 70000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: New York

Overview

Urban Furnished is New York City’s premier provider of fully furnished corporate apartments, with nearly 300 designer units across the city’s most sought-after neighborhoods. Founded in 2017, we specialize in extended-stay accommodations for business travelers, executives, and project-based teams. Our mission is to deliver a seamless, elevated New York City experience—offering comfort, convenience, and dedicated support from booking to check-out.

Role

Inbound Sales Specialist (NYC – On-Site)

Responsibilities
  • Respond to inbound leads via email, phone, and CRM platforms
  • Understand client needs and match them with suitable apartment options
  • Coordinate reservations, availability, and pricing details in collaboration with the NYC team
  • Maintain accurate records in our systems and follow up with leads
  • Provide exceptional customer service throughout the inquiry and booking process
  • Collaborate with support and operations teams to ensure a smooth guest experience
What We’re Looking For
  • 1–2 years experience in sales, customer service, hospitality, or real estate
  • Strong written and verbal communication skills in English (mandatory)
  • A customer-first attitude with a calm, problem-solving mindset
  • Comfortable using tools like Gmail, CRM systems, Slack, and spreadsheets
  • Organized, reliable, and able to work well with distributed teams
  • Bonus:
    Experience with booking platforms (Airbnb, Booking, etc.)
Location & Schedule

Location:

NYC

Schedule:

Monday–Friday, EST hours (with flexibility)

Compensation
  • Base Salary: $70,000 - $80,000 USD/month (based on experience)
  • Bonus Structure:
    Performance-based incentives tied to conversion, responsiveness, and quality of service
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