Inbound Sales Specialist

Overview

Urban Furnished is New York City’s premier provider of fully furnished corporate apartments, with nearly 300 designer units across the city’s most sought-after neighborhoods. Founded in 2017, we specialize in extended-stay accommodations for business travelers, executives, and project-based teams. Our mission is to deliver a seamless, elevated New York City experience—offering comfort, convenience, and dedicated support from booking to check-out.

Inbound Sales Specialist (NYC – On-Site)

• Respond to inbound leads via email, phone, and CRM platforms
• Understand client needs and match them with suitable apartment options
• Coordinate reservations, availability, and pricing details in collaboration with the NYC team
• Maintain accurate records in our systems and follow up with leads
• Provide exceptional customer service throughout the inquiry and booking process
• Collaborate with support and operations teams to ensure a smooth guest experience

• 1–2 years experience in sales, customer service, hospitality, or real estate
• Strong written and verbal communication skills in English (mandatory)
• A customer-first attitude with a calm, problem-solving mindset
• Comfortable using tools like Gmail, CRM systems, Slack, and spreadsheets
• Organized, reliable, and able to work well with distributed teams
• Bonus:
  Experience with booking platforms (Airbnb, Booking, etc.)

Location:

NYC

Schedule:

Monday–Friday, EST hours (with flexibility)

• Base Salary: $70,000 - $80,000 USD/month (based on experience)
• Bonus Structure:
  Performance-based incentives tied to conversion, responsiveness, and quality of service