Client Success Manager

Crossing Hurdles is a global recruitment firm partnering with a fast-growing startup that is redefining how venture-backed companies wind down. Founded in 2023, the company has already supported hundreds of startups through dissolution, generates millions in revenue, and is backed by top-tier founders and investors.

Role: Client Success Manager

Experience: 2–4 years in client-facing operations, customer success, or support roles

Location: New York City (Brooklyn) | Full-time onsite

• Own a dedicated portfolio of clients throughout the full lifecycle of a company wind-down
• Act as the primary point of contact via email, tickets, and phone, delivering fast, empathetic, and accurate support
• Execute critical operational steps such as regulatory filings, asset transfers, account closures, and capital distributions
• Onboard new clients and guide them through complex, multi-step workflows
• Develop deep subject-matter expertise in corporate dissolutions and explain complex processes in simple terms
• Maintain high CSAT/NPS and meet strict SLAs for responsiveness and accuracy
• Identify operational gaps and collaborate with Product, Engineering, and GTM teams to improve workflows and client experience
• Create and maintain educational content for the help center

Requirements

• 2–4 years of experience in customer success, client operations, or customer support
• Highly organized with strong attention to detail and the ability to manage multiple high-stakes workflows
• Comfortable operating independently and making judgment calls in ambiguous situations
• Strong written and verbal communication skills
• Experience working cross-functionally with Product, Engineering, and Operations
• Willingness to work onsite full-time in New York City

Why a Candidate Should Join

• Early opportunity at a rapidly growing startup with strong product-market fit
• High-ownership, execution-focused role with real responsibility from day one
• Direct impact on founders during a critical moment in their journey
• Close collaboration with leadership and cross-functional teams
• Clear growth path into senior individual contributor or leadership roles