Customer Service Representative

Location: Latham

Customer Service Representative

Company Description: Enlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology. Committed to industry leadership, we prioritize professionalism and always put our clients' interests first. Our goal is to ensure that our solutions and services have a measurable impact on our clients' investments.

Job Summary:
As a Call Center Representative at Enlightened, Inc., you will be the first point of contact for customers seeking assistance over the phone. You will handle inbound calls promptly and professionally, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

• Monday - Friday 9:30am - 5:30pm (during 3-week training program)
• Monday - Friday 8:00am - 7:00pm (8 hours shift
  -full-time work schedule)
• Occasional overtime may be required, including working the Saturday before any Monday that is observed as a holiday (e.g., Memorial Day and Labor Day).

Bilingual candidates and recent college grads are strongly encouraged to apply...

This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others. If you are enthusiastic about providing exceptional customer service and have the skills required for this position, you are ready to become Enlightened!

Duties:

• Follow call center scripts and guidelines to ensure consistent service delivery
• Meet or exceed individual performance goals and targets
• Resolve customer complaints or concerns with patience and empathy
• Utilize phone etiquette to ensure positive customer interactions
• Analyze customer needs and recommend appropriate solutions
• Perform data entry tasks accurately and efficiently
• Communicate effectively with customers to ensure clarity and understanding

Skills:

• Excellent customer service skills
• Proficiency in English
• Strong phone etiquette and communication abilities
• Experience with outbound calling and upselling techniques
• Ability to analyze customer requirements and provide suitable solutions
• Service-oriented mindset with a focus on achieving targets
• Proficient in data entry with high accuracy

Why Enlightened? Join our team at Enlightened, Inc. as a Call Center Representative and play a crucial role in delivering exceptional service to our valued customers. If you are passionate about customer satisfaction and possess the required skills, we welcome you to apply for this exciting opportunity.

Equal Opportunity

Employer:

As an equal opportunity employer, we value diversity and inclusion in the workplace. Join us at Enlightened where your skills and passion for recruitment can make a real difference.