Receptionist, Customer Service​/HelpDesk

We are seeking a professional, friendly Receptionist to be the first point of contact for clients and visitors. You will create a welcoming environment, provide exceptional customer service, and support smooth day‑to‑day operations in a fast‑paced setting.

• Greet clients and visitors, offer refreshments, and ensure they are comfortable.
• Answer inquiries from visitors and employees; direct to the appropriate contact.
• Maintain the visitor system with accurate entries.
• Coordinate with the lobby desk to ensure smooth building access for all firm functions.
• Answer and route phone calls, including internal hotlines, and assist with urgent requests (e.g., guest Wi‑Fi, mother’s room codes).
• Prepare and send welcome packages for internal visitors.
• Escort visitors to meeting rooms or host locations; provide office tours as needed.
• Assist with coat check, luggage, taxis, and other guest services.
• Audit temporary badges, track distributions, and follow up on non‑returned badges.
• Follow all Forrest Solutions and client policies, including safety procedures.
• Participate in ongoing training and professional development.

• 2–3 years of experience in hospitality, hotel/restaurant service, or event planning preferred.
• Proficient in Microsoft Office Suite, Google Docs, and audio/visual equipment.
• Able to stand for long periods and navigate a fast‑paced environment.
• Professional demeanor with strong listening and communication skills.
• Able to interact with clients of all professional levels.
• Maintain a polished, professional appearance.

• Client‑first mentality
• Accuracy and attention to detail
• Deadline‑oriented and able to work under pressure
• Excellent verbal and written communication
• Active listening and understanding unspoken needs
• Technology proficiency
• Flexible, adaptable, and able to prioritize effectively

• Frequent standing, sitting, speaking, and fine finger movements
• Occasional walking, handling objects, and lifting up to 25 lbs
• Constant hearing and ability to work in varying temperatures

• Minimally supervised
• Office‑based with occasional exposure to changing temperatures

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.