Customer Success Manager Enterprise

Customer Success Manager (Enterprise) – NY

· Customer Success
· New York City
· Mid–Senior
· Full-time

Are you excited about generative AI that actually moves the needle? Do you love working directly with customers and helping them win? If so—we’d love to meet you.

The company is building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don’t just create content that sounds good—they create content that performs. We’re looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.

We’re a team of curious, driven doers from diverse backgrounds, united by a passion for AI, innovation, and impact.

• Continuous personal growth
• Taking ownership and caring deeply about our work
• Striving to be world‑class in everything we do

We’re growing fast—and we’re just getting started.

As a Customer Success Manager, you’ll join a small, high‑impact team that moves quickly and thinks strategically. You’ll work closely with some of our most important customers, support the rollout of new products, and play a key role in shaping how the company scales.

This is more than a support role. You’ll:

• Solve real customer problems
• Build long‑term, scalable solutions
• Influence processes, products, and features
• Help define the future of Customer Success at the company

If you have a growth mindset, love ownership, and thrive in fast‑moving environments—this role is for you.

• Help customers succeed at every level: technical, business, and product
• Serve as the main point of contact and trusted advisor for your customers
• Deliver excellent support while deeply understanding customer needs and goals
• Train and consult customers on how to best integrate the company’s platform into their workflows
• Work closely with Product and Marketing to drive engagement and success for top accounts
• Identify customers with growth and expansion potential
• Maintain and evolve customer knowledge bases and documentation
• Analyze customer usage data to identify risks, opportunities, and insights
• Share customer feedback internally to influence product and process improvements
• Use data to clearly demonstrate the company’s impact on customer performance
• Experiment, move fast, and fail forward—we encourage testing new ideas

• BA/BS degree
• 3+ years in a customer-facing role at a SaaS company (must)
• Excellent verbal and written English communication skills
• Strong analytical and problem‑solving abilities
• Strong Excel skills (pivot tables, basic formulas, VLOOKUP)
• Ability to execute independently, resourcefully, and quickly
• High level of ownership, dedication, and drive
• Exceptional multitasking skills

• Basic SQL knowledge
• Experience with Hub Spot (or similar CRM)
• Experience with Tableau or other BI tools
• Previous data analysis experience

• Work on cutting‑edge AI with real business impact
• Be part of a fast‑growing company at a pivotal stage
• Have real ownership and influence from day one
• Learn, grow, and scale your career alongside an exceptional team

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