Overnight Concierge Brooklyn

Career Opportunities with Domain Cos Management LLC

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The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

We are seeking an Overnight Concierge team member who is highly customer-centric, empathetic, creative, and organized. This individual will serve as the primary point for residents and should be passionate about enhancing the resident experience and local community. This position is highly visible and requires a warm demeanor, collaborative spirit, and impeccable follow-through.

We are highly entrepreneurial and look to you to be flexible yet results driven. We have tight deadlines and rely on you to meet them. While we work hard, it’s important we take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

• Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room – Log, organize, and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
• Take maintenance requests, as needed.
• Hand out team member business cards and gather information for follow up (after office hours only).
• Provide access to the community for resident’s guests, deliveries, and other special requests from management and/or residents with prior written approval.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
• Accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
• Assist in planning, coordinating, and promoting resident social events.
• Be proactive about solving problems, even if it’s outside of your area, and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

• 1-2 years of customer service experience preferred.
• High school or GED required.
• Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and oral communication and problem-solving skills.
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Technically savvy with technology, i.e. smartphones and computers.
• Computer proficiency included but not limited to Microsoft Office.

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May…