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Customer Service Team Lead: Drive Excellence & Insights
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-19
Listing for:
Book of the Month
Full Time
position Listed on 2026-02-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
A leading subscription service is seeking a Customer Service Team Lead in New York. This role involves managing a team of 10-12 agents, resolving member issues, and improving operational processes. The ideal candidate should have at least 1 year of experience in customer service, strong communication skills, and the ability to handle challenging situations. Familiarity with tools like Zendesk and Talkdesk is a plus.
The salary range for this position is $66,300 - $70,000.
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