Customer Service Representative; CSR

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and seeks a stable, long‑term opportunity with room to grow.

Location: New York, NY

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalation issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

calm demeanor, persuasive conversation, basic computer proficiency, customer ownership, customer service, problem‑solving, customer relationship management (CRM), adaptability, sales skills, relationship building, teamwork, computer skills, tech‑savvy, persuasion, excellent communication skills, email communication, organizational skills, sales orientation, organizing operations, active listening, listening skills, CRM navigation, CRM systems, customer engagement, collaborative teamwork, CRM proficiency, communication, problem solving, organization, time management, collaboration, solution‑oriented demeanor, product knowledge, interpersonal skills, sales, email, technology navigation, listening, tech‑savviness.