Client Services Supervisor

Location: New York

* ** Lead all Tours as requested by client.**
* ** Serve as the main point of contact for all tour requests.**
* ** Screen all tour requests to assure guests fall within provided guidelines.**
* ** Manage the tour calendar, and track all tours.**
* ** Advise guests on possible ways to further engage with facility programs;**
* ** Manage and cultivate partnerships with various internal and external teams;**
* ** Attend weekly meetings; take notes and share with team;**
* ** Be informed of the different company initiatives.**
* ** Quarterly reporting (anecdotal and/or metrics-based) on effectiveness of role**
* ** Assist the Event Manager, Facility Manager, and Help Desk with tasks as assigned, i.e. event setup, and execution.**
* ** Maintain relationships with executives, and work closely with senior staff to deliver cohesive representation of the culture of the facility.**
* ** Proactively develop and maintain client relationships ensuring that expected service levels are achieved.**
* ** Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
**** Prior experience in a consumer or client facing role, preferably as a brand ambassador.**
* ** Passion for production and ability to thrive in a fast-paced, fluid and collaborative environment.**
* ** Strong work ethic, with the ability to work well both independently and within the context of a larger team.**
* ** Demonstrated ability to multitask and problem solve.**
* ** Proficiency in a range of information technology tools and platforms.
** At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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