Customer Service Rep Nassau County, Long

Customer Service Rep Job in Nassau County, Long Island

Horizon Staffing Solutions is seeking a customer service representative for one of our clients in Nassau County, New York. This position is a Monday – Friday 9am-5pm job opportunity. This is a full time temporary position that may become permanent. Customer service reps serve customers by providing product and service information; resolving product and service problems.

Schedule: Monday – Friday 9am-5pm

Position Type: Full Time temporary

Customer Service Representative

Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.