FCM - Corporate Travel Consultant - NYC, NY

Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

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This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings, as well as ticketing, changes, and queue management.

You will also offer exceptional customer service to satisfy our business travelers’ needs. We encourage our agents to study the travel policies of our corporate accounts and develop a relationship with them so that our valued business travelers have the confidence that their travel needs are in capable hands.

Our business hours are 8:00 AM to 8:00 PM EST Monday‑Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts.

• Coordinate air, hotel, car and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team.
• Ensure accurate and timely completion of reservations while meeting travelers’ needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy.
• Stay fully informed about airline rules, regulations, tariffs and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported.

• 2+ years of recent, prior experience in corporate travel management.
• In-depth familiarity with current Sabre GDS for fare calculations, itinerary management and ticket issuance.
• Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges.
• Proven ability to navigate complex international fares and PNRs to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.
• The capacity to make quick, effective decisions to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self‑motivated with the ability to work independently and manage tasks successfully.

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate your success and others at our Buzz Nights and the annual Global Gathering.
• Use your smarts:
  Our people use quick thinking, expertise, and tenacity to always…