Emergency Communications Center Volunteer Dispatcher

Overview

Every single day, the American Red Cross helps people in emergencies. Whether it’s one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

• Assist clients via telephone and provide information regarding eligibility for Red Cross services.
• Notify and dispatch appropriate Red Cross staff to emergencies.
• Coordinate hotel arrangements for clients who are unable to stay in their residence.
• Monitor multiple sources of information while managing phone calls and simultaneously updating multiple databases.
• Work in person at our NYC Chapter HQ.

• Experience and a willingness to work with people of different ethnic, religious, social and economic backgrounds.
• Comfortable learning & using various phone systems, portable radios and communication scanners.
• Comfortable working in a fast-paced, multi-sensory environment (able to pay attention to multiple sources of incoming information—police scanners, newsfeeds, etc.).
• Outstanding computer skills;
  Must have an up-to-date computer and a fast and reliable internet connection.
• Comfortable working remotely with experience in Microsoft Teams preferred