Member Services Representative - Bilingual Spanish; Ext

Join to apply for the Member Services Representative - Bilingual Spanish (Ext. Hours) role at Building Service 32BJ Benefit Funds
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Base pay range: $54,964.76/yr – $54,964.76/yr.

Annual Salary Clarification: Non-Bilingual: $52,964.76;
Bilingual: $54,964.76 (per Collective Bargaining Agreement).

• Competitive Salary coupled with a great work/life balance
• Prime Location – Flatiron District in Manhattan (NYC)
• Comprehensive Health Package (medical, dental & vision) with no employee contribution for a family plan
• Pension Benefit with monthly employer contributions
• Retirement Benefit – 3% 401K employer contributions
• Tuition Reimbursement Program
• Paid Time Off (vacation, personal, sick days)
• Federal Paid Holidays – up to 11 days off with pay
• And more...

35 Total hours:
Tuesday‑Friday 12:00 pm‑8:00 pm and Saturday 9:00 am‑5:00 pm.
FLSA Status: Non‑Exempt (eligible for OT per business needs).

Building Services 32BJ Benefit Funds is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high‑quality benefits and services.

• Collect and analyze data/information to resolve problems in real time at high volume standards.
• Provide customer service to participants, resolving eligibility or Fund benefit issues.
• Display proficiency with all processing systems: eligibility process, Health benefits system, COOL/V3/DYNAMICS system, CRM/WF, and vendor systems.
• Handle inquiries through vendors, Medical, Optical, Pharmacy, Dental, and Employee Assistance.
• Follow workflows to resolve participant questions and ensure compliance with MSR Quality measurement objectives and performance standards.
• Analyze and interpret customer phone and written correspondence, operating computers with multiple information screens.
• Maintain own inventory of work accumulated through participant interactions and inquiries, including complaints or eligibility, enrollment, benefits, claims, and Pension related issues.
• Perform any other relevant duties as requested or assigned.

• High School diploma; some college preferred. Health Care, Employee Benefits, and/or Customer Service experience strongly preferred.
• Strong computer skills with proficiency in Excel, Word, Outlook, and Windows.
• Detailed knowledge of benefits as displayed in training and examined through subject matter experts, utilizing One View, vendor systems, COOL/V3/DYNAMICS, and CRM processing system.
• Ability to prioritize work, meet deadlines, and manipulate multiple software programs and macros simultaneously.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent organizational, prioritizing, and multitasking abilities.
• Experience working directly with customers and demonstrating customer service orientation.
• Bilingual language skills are a plus; fluent in Spanish required for the role.
• Reasoning ability above average; no disciplinary actions.

• Strong oral and written communication.
• Demonstrated customer service orientation.
• Effective operation in a fast‑paced work environment.
• Excellent listening, detail orientation, and organizational skills.

• Entry level

• Full‑time

• Other

• Civic and Social Organizations

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