Customs and Favor Team Member

We are seeking a proactive and detail-oriented team member to join the Customs and Favor team! You will support customers in all customs, favors, and events orders. This hands-on role is responsible for ensuring timely and accurate order fulfillment and maintaining exceptional customer service across all channels.

The ideal candidate thrives in an innovative environment, excels at multitasking, and brings a can-do mindset to every situation.

You’ll be a key player in ensuring every order is packed with care and delivered on time, providing a seamless and joyful experience for our customers. From fulfilling custom orders and coordinating special event requests to supporting the team on the floor, you’ll help us spread the love—one perfectly baked cookie at a time.

• Minimum 1-3 years of e-commerce, shipping, or production administrative experience required.
• Read and communicate in English, both verbally and in writing; bi-lingual in Spanish is a plus.
• Proficient in MS Office Suite (PowerPoint, Word, Excel).
• You thrive on organization and have an eye for detail, with the ability to keep things in order—whether alphabetizing, color-coding, or tracking multiple tasks.
• You enjoy providing exceptional service and ensuring our customers receive their Levain cookies on time, whether it's for a small gift or a large corporate order.
• Ability to take charge, ensuring efficiency, accuracy, and top-notch customer service.