Senior CX Acceleration Consultant

Why consider this job opportunity:

• Salary up to $
• Potential for bonuses and additional incentives
• Opportunity for career growth within a supportive and collaborative team environment
• Hybrid work model offering flexibility to work remotely part of the week
• Engage in a dynamic, startup‑like atmosphere with a focus on kindness and collaboration
• Chance to revolutionize customer experiences with cutting‑edge technology

• Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
• Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
• Design, configure, and implement tailored solutions based on client requirements
• Conduct training sessions and workshops to empower clients in managing their Zendesk platforms
• Gather and analyze client feedback to drive ongoing product and service enhancements

• Extensive hands‑on experience configuring Zendesk products with strong knowledge of WEM and/or AI
• Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or Customer Success Manager
• Excellent verbal and written communication skills to articulate complex solutions
• Strong relationship‑building skills with a customer‑centric mindset
• Willingness to travel for client engagements as needed

• Experience working in an agile, startup‑like environment
• Demonstrated ability to think critically and creatively to solve complex client challenges
• Strong analytical and troubleshooting skills

#Customer Experience #Zendesk #Career Growth #Hybrid Work #Tech Consulting

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