Senior Dispatch Specialist, StuyTown

Job Title: Senior Dispatch Specialist, Stuy Town

FLSA Status: Non-Exempt, Hourly

Location: New York, NY

Worksite Status: Onsite

Beam Living is a multi-family residential property management company located in New York City.

• Multi-task as you will be responsible for communicating and coordinating between various departments throughout the day. Comfortable using various methods:
  Microsoft Teams, Outlook, 2-Way Radio, Cell Phone, etc.
• Create and coordinate work orders while maximizing efficiency of the team and ensuring a positive resident experience.
• Send urgent communications and service interruption information to residents by utilizing a software system to send texts and emails.
• Collaborate with key stakeholders to ensure seamless communication between the trades and dispatch team.
• Take ownership of escalated work streams, proactively driving resolution by expediting timelines, identifying alternative solutions, and ensuring residents are consistently informed.
• Communicate urgent resident issues to our trades team and determine order of prioritization.
• Become a Subject Matter Expert within the systems used to manage our services. Our service departments rely on our Dispatch Specialists for assistance and direction.
• Utilize multiple channels of communication (phone, radio, teams, email) to efficiently dispatch our trades team to assist residents.
• Serve as an example of excellent customer service, especially when dealing with resident issues.
• Understand the needs of the team and be a voice to communicate those needs within the company.
• Identify gaps, inconsistencies, and process inefficiencies, and take initiative to resolve issues and implement improvements.
• Demonstrate strong Excel skills to track, analyze, and manage operational and performance data.
• Be a team player, assisting the team with resident inquiries on the phone queue, emails, & live chat.
• Train, support, and coach team members, including conducting quality assurance (QA) reviews and providing ongoing feedback to improve performance and consistency.

• 2+ years of experience in customer service or hospitality, with a strong commitment to quality service.
• The ability to connect with others to keep the team informed, updated, aligned and focused on doing the right thing.
• Clear and concise communication.
• The drive to achieve excellence and see it achieved by others.
• Discipline and relentless desire to do what needs to be done.
• A desire to help people. No matter the walk of life or the size of the problem, we’re here to help.
• A willingness to be part of a team that is creating something special, and the effort that comes with it; sometimes that means working overtime, nights or weekends.
• A love for doing what others won’t and solving very difficult problems.
• A desire to grow and take on ever increasing responsibility.
• An analytical ability to collect and use information to solve complex problems.
• Experience with Microsoft Outlook, Teams.
• Ability to adapt to new technologies and learn quickly in a fast-paced environment.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Doing any, or all of that, in a multi‑family environment would be good too.

Base Salary: $30.00 - $33.00 per hour

Beam provides a variety of benefits to team members, including health insurance coverage eligible on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.