Senior Customer Success Manager

The Challenge

As a Senior Customer Success Manager on our Digital Experience Cloud team you will work with our customers to build positive relationships, drive adoption of our products and solutions, and ultimately ensure they realize value from their investment. You will work closely with Account Executives, Marketing, Consulting, and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities.

• Accountable for Customer's overall success with Adobe, including renewals, adoption, customer health and happiness.
• Serve as the reliable Customer point of contact throughout the Customer's lifecycle and build a measurable success plan with clear outcomes.
• Network within accounts to effectively execute the client's strategy and roadmap.
• Deliver an exceptional customer experience through proactive communication and orchestration of internal resources.
• Drive increased use of Adobe Experience Cloud products, using data to provide insights and progress through the maturity curve.
• Foster innovation by sharing resources and new ways customers can use Adobe solutions.
• Identify Customer risk and work with the extended Adobe team to build and complete 'get well' plans.
• Be the voice of the customer internally, sharing strategic use cases and process improvements.
• Contribute to initiatives that continuously improve our approach to securing customer success.

• 10+ years of Customer Success experience in Software as a Service, Digital Marketing.
• Proven agency account management experience leading complex, high‑value client relationships.
• Strong communication and interpersonal skills, ability to navigate conflict and foster partnership.
• Strong consulting skills and proven results as a trusted advisor driving business value.
• Ability to prioritize, multi‑task and perform under pressure.
• Exceptional organizational, presentation, and communication skills.
• Existing knowledge of software in the digital marketing or digital media space.
• Demonstrated ability to align cross‑functional teams around client objectives.
• Effective at leading executive C‑level discussions, presentations, and workshops.

U.S. pay range: $135,200 – $234,150 annually (location dependent). For specific geographic markets limits vary, e.g., New York: $161,700–$234,150;
Illinois: $149,400–$216,300.

Adobe is an Equal Employment Opportunity employer. We do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.