Bill Kolb Jr Subaru BDC Representative

Location: Orangeburg

Description

Job Title:
Business Development Center (BDC) Representative

Location:

Bill Kolb Jr Subaru - Orangeburg, NY
Position Type:
Full-Time
Compensation: $20.00/hour + bonus

About Us

Bill Kolb Jr Subaru is a leading dealership dedicated to delivering an exceptional customer experience. We take pride in offering high-quality vehicles and top-tier service to every customer. As we continue to grow, we are looking for a motivated and enthusiastic Business Development Center (BDC) Representative to join our team. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has strong communication skills.

Position Overview

As a BDC Representative, you will be the first point of contact for many of our customers. You'll play a key role in managing inbound and outbound communications, generating and qualifying leads, and scheduling appointments for both sales and service. Your efforts will help streamline the customer experience and support our sales and service teams.

Key Responsibilities

Lead Generation & Management

• Respond to online inquiries, phone calls, and marketing leads
• Qualify prospects and route them appropriately
• Maintain consistent follow-up to improve conversion rates

Inbound & Outbound Communication

• Answer incoming calls, emails, and messages professionally
• Make outbound calls to follow up on leads and confirm appointments

Appointment Scheduling

• Schedule and coordinate sales and service appointments
• Ensure accurate data entry and calendar management

Customer Relationship Management

• Maintain up-to-date customer records in the CRM system
• Build rapport and nurture ongoing customer relationships

Marketing Support

• Assist with email campaigns, mailers, and promotional outreach
• Support dealership marketing initiatives

Follow-Up & Reminders

• Provide timely appointment reminders and follow-ups
• Ensure consistent, professional communication

Customer Service

• Deliver a positive first impression for all customers
• Address questions and concerns promptly and professionally

Qualifications

• Previous experience in customer service, sales, or BDC (automotive a plus, not required)
• Strong verbal and written communication skills
• Excellent organization and time-management abilities
• Familiarity with CRM systems is a plus
• Ability to multitask in a fast-paced environment
• Positive attitude and strong problem-solving skills

What We Offer

Comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision coverage
• 401(k) retirement plan
• Supplemental insurance options
• Paid time off and holidays
• Career growth and advancement opportunities
• Supportive, team-oriented work environment

If you're ready to grow your career with a respected dealership and make a real impact on the customer experience, we encourage you to apply today!

Position Requirements

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Location
Orangeburg S LLC

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tags
Audi west chester, Audi, West Chester, automotive, BDC, Customer service, service, sales , fulltime

This position is currently accepting applications.