VIP Corporate Receptionist - NYC

Company Overview

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

The VIP Corporate Receptionist provides an elevated level of service to VIP visitors to create a unique and high positive impression. This role entails the escort of high‑level visitors from the ground lobby to conference room/meeting space.

• Responsible for proper entry and escort of high‑profile VIP visitors
• Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer‑oriented attitude
• Must have experience in client facing roles
• Ensure the highest level of hospitality and service is provided to VIP guests
• Verify visitor identity prior to arrival and create photo bios for the visitors
• Track and manage incoming VIP visitors
• Manage closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up‑to‑the‑minute changes
• Act as first point of contact for all activities and emergencies, always remaining alert
• Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization
• Answer global switchboard calls, direct calls, and manage message receipt and delivery
• Handling on‑floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.

• Associate’s degree or equivalent professional VIP client facing work experience
• Possess very strong interpersonal relationship skills
• Possess excellent writing, verbal, and public speaking skills
• Experience with high profile clientele
• Experience in customer service. Experience in a lead customer service or supervisory capacity preferred
• Ability to communicate well and guide a team
• Strong computer skills and knowledge of office technology/equipment
• Punctual, dependable, and dedicated to achieving excellence
• Experience in 5‑star hotels or luxury retail

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details:

Rapport maintains a drug‑free workplace.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, view paid time off benefits information at

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