Bilingual Mandarin Resident Services Associate

Location: Jamaica

Client Overview:

Our client, a premier residential community in Queen, is seeking a polished and hospitality-focused Bilingual Mandarin Resident Services Associate to provide exceptional service to residents, guests, and prospective tenants. This role is ideal for someone with a strong customer service background who enjoys creating positive experiences and thrives in a luxury residential environment.

Salary/Hourly Rate:

$25/hr - $27/hr

Position Overview:

The Bilingual Mandarin Resident Services Associate will serve as the face of the property, providing a high level of customer service while supporting front desk operations, resident relations, visitor management, and building services. Candidates must be fluent in Mandarin and English and possess a hospitality-driven mindset with a strong focus on resident satisfaction. This is a temp-to-perm opportunity with strong long-term potential.

Candidates must be comfortable working onsite in Queens and committed to delivering exceptional resident experiences in a customer-focused environment. Upon permanent conversion, employees will join a unionized workforce and must be comfortable becoming a union member. The schedule is from Tuesday to Saturday, 3:00 PM - 11:00 PM and the ideal candidate must be flexible for one overnight shift per week.

Responsibilities of the Bilingual Mandarin Resident Services Associate:

* Resident & Guest Services:

* Welcome residents, guests, and visitors with professionalism and warmth.

* Manage visitor check-in procedures and coordinate deliveries.

* Maintain a polished, organized, and welcoming lobby environment.

* Support resident events and leasing activities as needed.

* Conduct routine lobby and common area checks to ensure presentation standards are maintained.

* Security & Building Operations:

* Monitor building activity and access procedures.

* Track vendor and contractor visits and maintain accurate logs.

* Respond appropriately to resident concerns and building-related issues.

* Package & Resident Services:

* Receive, log, and organize packages and deliveries.

* Manage service requests, amenity reservations, and resident preferences.

* Maintain accurate records and assist with package room operations.

* Move-In / Move-Out Coordination:

* Coordinate logistics related to resident move-ins and move-outs.

* Communicate with building management regarding scheduled activities.

* Ensure smooth transitions and positive resident experiences.

* Leasing & Community Support:

* Welcome prospective residents and notify leasing teams of arrivals.

* Assist with property tours and leasing support activities.

* Share community information and provide exceptional customer service.

* Emergency Response & Team Support:

* Follow emergency procedures and respond calmly under pressure.

* Escalate issues appropriately and follow through to resolution.

* Participate in team meetings and support special projects as assigned.

Required Experience/Skills for the Bilingual Mandarin Resident Services Associate:

* Fluent in Mandarin and English (required).

* Strong experience in hospitality, concierge, residential services, customer service, or front desk.

* Exceptional communication and interpersonal skills.

* Professional and polished presentation.

* Strong problem-solving abilities and customer-focused mindset.

* Ability to remain calm and professional in a fast-paced environment.

* Comfortable working second-shift hours and one overnight shift per week.

Preferred Experience /Skills for the Bilingual Mandarin Resident Services Associate:

* Experience in luxury residential, hospitality, hotel, concierge, or guest services environments.

* Experience working with diverse communities and high-volume resident interactions.

* Familiarity with property management or resident services systems.

Education Requirements:

* High school diploma is required.

* Bachelor's degree is preferred.

Benefits:

* Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).