Ticket Guide Agent - JFK Airport

JFKPF1-JFK International
JFK International Airport
Jamaica, NY 11430, USA

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Why work for Prime Flight?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

Summary Overview

The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process.

This role requires excellent communication skills, a customer‑centric approach, and the ability to remain calm and helpful in high‑traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check‑in process.

• Greet passengers and provide directional assistance:
  Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
• Answer passenger inquiries regarding flight schedules and ticketing:
  Provide accurate and up-to-date information on flight timings, delays, and cancellations
• Assist passengers with self-service ticketing machines:
  Help travelers navigate and use automated ticketing kiosks efficiently
• Explain airport procedures and policies to passengers:
  Clarify airport security protocols, baggage rules, and check-in procedures
• Guide passengers through the ticketing process:
  Walk customers through the steps of purchasing or modifying tickets
• Resolve ticketing issues and concerns:
  Address and troubleshoot problems related to ticket purchases, refunds, or changes
• Collaborate with airline representatives to ensure accurate information:
  Work closely with airline staff to maintain consistency in passenger communications
• Manage queues and crowd control at ticketing areas:
  Organize lines and manage passenger flow to prevent congestion
• Provide special assistance to passengers with additional needs:
  Offer extra help to travelers with disabilities, young children, or other special requirements
• Keep informed about different airline ticketing policies:
  Understand and communicate various airlines' ticketing rules and restrictions
• Facilitate smooth passenger movement to security and boarding:
  Ensure passengers are directed to the correct security lines and boarding gates
• Maintain a high level of customer service and professionalism:
  Uphold the company's service standards in all interactions with passengers
• Handle sensitive information with discretion and confidentiality:
  Respect privacy when dealing with passenger details
• Report any security or safety concerns:
  Remain vigilant and inform appropriate authorities of any unusual activities
• Continuously update knowledge on airport layout and services:
  Stay informed about changes in airport facilities, services, and layout to provide accurate guidance
• Exemplify Prime Flight customer service and safety standards
• Perform any additional duties as assigned by management

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in‑person and through electronic means
• Elig…