Growth Strategist, Scale; Customer Success

Growth Strategy @ Clay

We are looking for our founding Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role— you will learn about our customers’ business goals and onboard them to Clay in a way that helps them achieve their goals. You will also use product and Clay-enriched data to proactively target customers that need help or are showing readiness for expansion.

• Onboarding and Implementation:
  Own the metric of how fast customers launch their first use case and get value from Clay; teach customers the ins and outs of Clay and guide them through the process.
• Proactive Adoption Plays:
  Use data to proactively reach out to high priority customers on self‑serve plans, offering workshops and additional support to help them gain more value.
• Drive Expansion:
  Enable customers to expand their plans and achieve greater value from the product over time.
• Build New Programs:
  Partner with the Head of CX to design and deliver new customer programs that address emerging needs.
• Impact Our Product
  
  Roadmap:
  
  Act as the customer voice; collaborate with engineering, design, and product teams to provide feedback and influence new feature development.

• Passion for Clay:
  Demonstrates genuine enthusiasm for Clay by using the product extensively and championing its value for customers.
• Domain Expertise:
  Strong background in B2B SaaS and go‑to‑market operations, with experience in rev‑ops, mark‑ops, or related roles in agencies or in‑house.
• Customer‑Facing
  
  Experience:
  
  Has worked directly with customers in prior roles, regardless of title.
• Customer Value Obsessed & Revenue Minded:
  Comfortable discussing growth and expansion with customers while prioritizing their best interests.