Client Experience Coordinator - Landmark, NYC

Client Experience Coordinator - The Landmark, NYC

The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

Provide highest level of client service

• Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings.
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation to create a unique and adventure for guests.
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points.
• Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City.
• Develop and manage high net worth client experiences while visiting the Landmark.
• Manage schedule of multiple private spaces within the Landmark.
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.
• Ensures the store environment is welcoming, well-organized and aligned with the brand’s image and standards.
• Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.

Partner with Functional Landmark teams

• Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs.
• Ensures effective communication between all departments to ensure smooth execution of client experience programs.
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
• Coordinate client events to engage existing clients and attract new ones.
• Support Client Experience Department on an as-need basis.
• Lead internal tours of the Landmark when needed.
• Support training of in-Store client experiences and protocols for new employees.
• Monitor the customer experience and coach the team to improve service standards when necessary.

Skills and Competencies

• Exceptional Communication skills: verbal and written.
• Proven experience networking in and around New York City.
• Event and catering management.
• Expertise in coordinating car and travel arrangements.
• Creation of detailed itineraries.
• Ability to create memorable bespoke experiences.
• Meticulous attention to detail.
• Organizational and time management skills.
• Entrepreneurial, flexible and independent.
• Possess strong commitment to team environment and collaboration.
• Strong sense of urgency.

Required Experience

• 10+ years of luxury hospitality experience.
• Strong existing relationships with luxury hotels and restaurants both domestically and globally.
• Proven experience working with VIC Clients.
• Demonstrates strong administrative skills. Proficiency in Excel, PowerPoint, Word necessary.

The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.