Seasonal Customer Service Representative

Location: Pottersville

Core Responsibilities:

Act as a switchboard for Word of Life and be able to redirect calls to the proper channel

Reply to general voicemails and e-mails left in department box as well as personal boxes

Acquire, maintain, and expand knowledge of how each department works and their function

Ability to maintain a courteous and pleasant demeanor – both in person and on phone

Dress consistent with a desired professional image

Communicating with customers with respect and interest

Pleasant and cooperative attitude with co-workers

Ability to manage time and projects without the need of constant direction

Personal and professional growth and development based on yearly goals

Ability to work a consistent schedule but also flexible during peak seasons

Attendance at weekly staff meetings and required devotions/chapels

Know and understand policies and procedures for registration of all camps, conferences, concerts, and events

Ability to communicate with camps regarding details of registration, events, cancellations, reporting, and assisting the camps with customer needs

Ability to research and follow up with customers regarding answers to unknown questions

Mindset to anticipate the customer’s needs beyond what they communicate

A clear cut personal testimony of faith in Christ Agreement with Word of Life’s vision, mission, Statement of Faith and Standard of Conduct.

A willingness to learn and grow in the ministry responsibilities mentioned below.

A great personality and communication skill

Proficient in typing, computer skills, and math skills

The ability to multitask and follow-up
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