Automotive Service Apointment Representative
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-15
Listing for:
Hillside Honda
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
WHAT THE WORKER IS LIKE?
- Is focused on the process of understanding and meeting customer needs.
- Genuinely customer-oriented and has the ability to readily establish rapport with customers.
- Project a professional company image through telephone interaction and written communication.
- Well developed team member skills.
- Working knowledge of computerized software systems.
- Well developed customer service and telephone skills.
- Displays energy and enthusiasm in approaching the job.
- Maintains high level of productivity and self-direction.
- Upholds organization's goals and values.
- Possesses clear communication skills.
- Work in a fast-paced environment with constant interruptions.
- Schedule new car delivery customers first service appointment.
- Learn how customers define values and design a personalized contact strategy.
- Multi-channel communication with customer: contact via email, phone and website.
- Proactive outbound calls to schedule regular maintenance, recalls and preventive services.
- Respond to inbound customer requests and question.
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