EWR/JFK/LGA Brand Ambassador Global Soccer Event Job New York New York USA,Customer Service/HelpDesk

Position: EWR/JFK/LGA Brand Ambassador for a Global Soccer Event
Location: New York

Pay Rates

Work Location

Shift Schedule (All Staff)

Selected candidates must be available on-site during the following peak event windows.

Job Summary

Your role will be focused on representing the Lyft brand, guiding riders to the events and pickup location, signing up new riders, and providing any feedback to the Lyft team on rider sentiment.
This position is employed by Raise and assigned to Lyft on a contract basis. The selected candidate will be an employee of Raise, not Lyft, for all employment purposes.
Benefits eligibility, payroll, workers’ compensation, unemployment insurance, and all other employment matters are administered by Raise, the employing agency. Lyft does not provide benefits to contract or contingent workers in this program.

Responsibilities Customer Service (All Staff)

The ultimate people person — quick to create a world-class experience for drivers and riders
Cheerful, magnetic personality — a natural helper
Direct riders to the event and designated pickup location(s)
Promote downloading the Lyft app for new customers
Encourage attendees to visit the Lyft Lounge and use provided charging stations (when available)
Hand out free hydration products provided at the Lyft Lounge (when available)
Interact with riders and drivers who may be in cars
Assist with traffic flow management during peak egress periods, helping to direct vehicle and pedestrian traffic for safe and efficient rider pickups
De-escalate and diffuse tense situations while keeping a cool head for any unexpected interactions

Offer basic tech support to riders including:

Team Leadership and Coordination (Lead Brand Ambassador Only)

Oversee and coordinate Brand Ambassadors during each shift
Conduct pre-shift briefings and ensure all BAs understand their roles and event expectations
Manage BA schedules, ensuring proper coverage and coordinating breaks throughout the event
Monitor BA performance and provide real-time feedback as needed
Verify proper setup and breakdown of event materials and equipment
Conduct end-of-shift check-outs with all BAs to confirm task completion
Make real-time decisions to address unexpected situations while maintaining service quality
Monitor and document common issues or technical bugs throughout the event

Training and Support (Lead Brand Ambassador Only)

Ensure all Brand Ambassadors review event documentation and understand procedures
Provide on-site guidance for navigating the Help portal, locating rideshare zones, and handling customer interactions
Conduct brief knowledge checks to verify team understanding of roles
Serve as the primary point of contact between Brand Ambassadors and the Lyft Activation Manager
Coordinate with venue staff, parking staff, and security as needed for operational alignment

Experience and Skills Brand Ambassador

1+ years of experience in customer service
Understanding of the ride sharing industry generally and Lyft specifically
Accountable self-starter with strong organizational skills, attention to detail, and problem-solving capabilities
Adaptable to fluid, fast-paced environments
Strong communication skills
Ability to work a flexible schedule, including evenings and weekends

Lead Brand Ambassador

2+ years of experience in customer service or event operations
Previous team lead or supervisory experience preferred
Ability to make quick decisions and adapt to changing circumstances
Strong leadership skills with the ability to motivate and guide a team
Experience handling escalated customer situations
Accountable self-starter with strong organizational skills, attention to detail, and…

EWR​/JFK​/LGA Brand Ambassador Global Soccer Event