Lead Customer Advocacy & Resolution
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-16
Listing for:
Affirm
Full Time
position Listed on 2026-06-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Affirm is seeking a Customer Advocacy Lead to oversee a team focused on resolving complex complaints while driving operational excellence. You will manage a team of Customer Advocacy Associates, liaising cross-functionally to enhance customer satisfaction.
The ideal candidate has over 5 years of management experience, strong analytical skills, and a commitment to customer-centric solutions. This role offers the chance to influence policy and product improvements based on customer insights.
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