Dispatcher, Customer Service​/HelpDesk

Location: New York

Benefits:
 Competitive salary
 Employee discounts
 Paid time off
 Benefits/Perks
 Competitive Compensation
 Paid Time Off
 Career Growth Opportunities

Job Summary
 We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

 Responsibilities
 Receive inbound emergency and non-emergency calls
 Collect and document information from callers
 Prioritize calls according to the level of urgency
 Transmit information to the appropriate person or department
 Direct response units to appropriate location
 Monitor status of the response team
 Qualifications
 High school diploma/GED
 Previous experience as a Dispatcher or in a similar position
 Excellent typing and data entry skills
 Understanding of best practices and procedures for emergency response situations
 Strong verbal and written communication skills
 Highly organized with the ability to multitask and prioritize projects
 Ability to work well under pressure