Enterprise CX Specialist — Customer Success & Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-17
Listing for:
Citizen App
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Citizen App is looking for a Customer Experience Specialist in New York City to be the primary support for enterprise customers, premium subscribers, and app users. The role involves managing the customer lifecycle and collaborating cross-functionally to enhance satisfaction and retention. Ideal candidates will have experience in high-volume support environments and be adept with AI tools. The position offers a salary between $60,000 and $75,000 annually, equity, and benefits including unlimited PTO and a hybrid work environment.
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