Mandarin​/Cantonese Speaking Customer Representative

Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking). Full-Time | New York, NY | $17 - $20/hour.

At Ideal CDPAP, we are redefining what it means to deliver excellent home care support across New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to choose their own caregivers—family members and close friends—providing them control over their loved ones' care.

We’re looking for a Customer Support Specialist to join our multilingual team. In this outbound-focused role, you will conduct compliance-focused calls, resolve issues, and support consumers and their Personal Assistants (PAs) to ensure uninterrupted care.

• Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care.
• Follow up on documentation requirements, scheduling needs, and onboarding tasks.
• Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach.
• Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness.
• Document all interactions and outcomes accurately in our systems.
• Provide support to consumers who need assistance registering a new Personal Assistant.
• Escalate issues to management as needed and collaborate with team members to resolve complex cases.

• Strong verbal and written communication skills.
• Bilingual or multilingual preferred.
• Ability to make high-volume outbound calls with professionalism and empathy.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Basic computer proficiency (email, spreadsheets, CRM/database systems).
• Reliable, self-motivated, and comfortable working independently.
• Previous experience in customer service, call center, or healthcare coordination is a plus.

• Competitive pay: $17 - $20 per hour based on experience.
• Employer-funded healthcare.
• Commuter benefits program.
• Paid time off.

Job Type: Full-Time.

Schedule:

Monday through Friday, 9:00 AM to 5:00 PM.

Location:

In-office Brooklyn.